Version: 1.0

Effective Date: 15 February 2025

Serving the Carolinas and Georgia

https://www.twistedartistsguild.com

Refund Policy for B2B2C Art Platform

Purpose and Scope:

This refund policy outlines the terms and conditions under which the public (buyers), our guild (platform), and external third-party artist members (sellers) interact regarding sales returns and refunds. The policy aims to ensure a fair and transparent process that protects buyers while allowing artists flexibility in their creative process.

2. Buyer Assurance:

• Buyers are guaranteed to receive their purchased art within the agreed-upon timeframe. If the commitment cannot be met, they are entitled to a full refund.

• Artists are encouraged to communicate any delays in the delivery process to the buyer and the guild promptly.

3. Artist Flexibility:

• Artists may request an extension of the delivery deadline if they encounter unforeseen circumstances. This request must be communicated to both the buyer and the guild with a new estimated delivery date.

• If the buyer agrees to the new timeline, the purchase agreement remains valid. If not, the buyer may opt for a refund.

4. Refund Eligibility:

• Buyers are eligible for a refund if the artwork is not delivered within the original or mutually agreed extended timeframe.

• Refunds will also be issued if the artwork delivered is significantly different from what was described in the listing.

5. Refund Process:

• Buyers must initiate a refund request through the platform's customer service portal, providing details of the purchase and reasons for the refund.

• The guild will review the request and liaise with the artist to resolve the issue within 14 business days.

6. Artist Accountability:

• Artists are required to update their progress regularly through the platform's communication tools.

• Failure to communicate progress or delays may result in penalties, including suspension from the platform.

7. Dispute Resolution:

• In case of disputes, the guild will mediate between the buyer and the artist to reach an amicable solution.

• Both parties are encouraged to provide evidence supporting their claims.

8. Amendments:

• This policy may be updated periodically. All parties will be notified of substantial changes, and continued use of the platform will constitute acceptance of the revised terms.

9. Contact Information:
For any questions or concerns regarding this refund policy, please contact our support team at [support email] or [support phone number].

This policy ensures that while buyers have the security of receiving their art or a refund, artists are given the flexibility to manage their creative process responsibly.